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Frequently Asked Questions
(FAQ)
Q: How can I include a message for my Gift Purchase or send Special Instructions to HBI Fruit Gifts?
A: Because most of our packages are shipped as gifts to others, we offer the opportunity to enclose a special "Gift Care Card" with your personal message. To include a personalized message with an enclosed gift card, first select the gift(s) that you would like to purchase, then complete your transaction using the checkout process in the shopping cart. You may enter your gift message in the box near the bottom of the collection form marked "Gift Message"
We will process your information and include a special "Gift Care Card" with your order at the time of shipment.
Q: How do I Delay Shipment for the Holidays?
A: If you wish your order to be processed for our holiday deliveries, simply include special instructions in the "Special Notes / Delivery Instructions" box near the bottom of the checkout form. Clearly note the "Shipping Date" or "For Christmas", etc. The last date to guarantee delivery prior to Christmas is December 15, 2007 (UPS Ground Delivery).
Q: What are your shipping / handling costs?
A: You can view your shipping costs by viewing your cart, or looking at the cart summary on the left side of the screen.
Q: What if I provide the wrong address?
A: Although UPS will attempt to deliver a package and locate the correct destination, we are directly charged a service fee for that effort.
Consequently, a $10.00 surcharge will be applied to your account for providing an incomplete or inaccurate address. If the package is returned to us as "undeliverable", we will contact you for instructions. Unfortunately, to reship the package, we often must replace the fruit since it is several days before the package comes back to us. If you choose to re-ship the package, you will be responsible for the cost of replacement fruit as well as the additional shipping charges to the new address.
Q: What if my package is refused by the recipient due to damages incurred during transit?
A: In most cases folks are thrilled to receive a package of fresh, Adams County apples! Although we cannot control how our packages are handled by UPS, we pack each box very carefully. Sometimes, extreme handling conditions result in severely damaged boxes. In such a case, the package may be refused by the recipient. Should this occur, we will file a claim with UPS and notify you of the circumstances. We will them follow your instructions for repeat shipment or for credit to your account.
Q: What if you are dissatisfied with your fruit? (click
here to visit our
100% Satisfaction Guaranteed Policy.)
A: We offer a 100% satisfaction
guarantee on all our fruit. Check out the link for our full Satisfaction Guaranteed Policy.
Q: How do I choose an apple variety? (click
here to visit our variety page.)
A:
The apple selections in our store reflect our most popular choices. If you would like to modify the varieties in your gift selection, simply indicate your preferences when you add the item to your cart. (NOTE: If your selection is unavailable, we will substitute the closest match possible for your gift box.)
Q: How do I select a jar of
preserves? (click here to see our selection of regular and no sugar preserves.)
A: Our most popular preserve / jelly / condiment selections are listed in our e-store items. If you would like to make a substitution for the standard items, simply indicate your special choices when you add the item to your cart. (NOTE: If your selection is unavailable, we will substitute the closest match possible for your gift box.)
Q: When will your order be shipped?
A:
We prefer to ship most fruit gifts on Monday or Tuesday so that delivery occurs without an unwanted weekend visit to a UPS warehouse. This policy assures that your purchase arrives in the best possible condition. Of course, if you order by 3 Day Select or 2nd Day Air services, we will ship accordingly.
Q: Will substitutions be made to my order?
A: For fruit varieties, please check our Weekly Update page on our company website (www.hollabaughbros.com) to make sure that the variety you want is currently available. By selecting "Mix: Our choice" on the drop down menu for gift boxes, we will include a mixture of 2 or 3 of the best varieties available at the time of your order. For Combination Gifts and Gift Baskets, we normally inventory all the items included in the product descriptions. However, from time to time, we may be sold out of a specific preserve, butter, or gift item at the time of your order. For preserves and butters, we will substitute the closest match to your order if the requested item is currently out of stock. For Gift Baskets, we will substitute an item of equal or greater value in your gift basket if an item is currently out of stock. If you do not wish to have any substitutions, simply include a note at the time of your checkout "No Substitutions" and we will process your order when the out-of-stock item is available. If a long delay to restock an item is anticipated, we will contact you for further instructions.
Q: How does the weather affect my order?
A:
Just as the weather affects us in the production of tree fruits, the weather can be an important factor affecting the condition of fresh fruit products when they are shipped. We continually watch the weather patterns developing nationwide during the holiday season to determine if it is "safe" to ship.
We are particularly cautious about sending fresh fruit to the most northern states during the winter due to the potential for freezing. Although UPS has consistent delivery times throughout most weather conditions, often packages are stored in unheated warehouses or trucks en route to their final destination. If we feel that your package will be frozen in shipment, we reserve the right to delay shipment until "fair" weather returns. It has been proven many times that the anxiety suffered by a delayed shipment is far less than the disappointment of opening a box of beautiful, but rock solid, apples or pears.
Q: Why can't I Ship to CA and AZ or Internationally?
A:
Due to restrictions in the shipment of fresh fruit products, CA and AZ do not allow fresh fruit imports without a special validation and certification process which adds significantly to the cost of the products. However, we can still ship any items other than "fresh fruit" (canned or jarred goods, cookbooks, cider mix, etc.) anywhere in the USA.
Shipments of fresh fruit abroad is not possible due to the fact that export rules demand special certifications which vary from country to country in addition to special shipping protocols. We apologize for any inconvenience that these standards may cause.
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